When you were trying to run the Norton Online Family application, it just sent you the following error message, saying “There was problem sending the command to the program.”? When you don’t need Norton Safety Minder anymore, but you just could not rid of it from your Windows?
Well, to successfully uninstall Norton Safety Minder, you need to provide the correct Norton Account details including the right email address and its correct password – for more advanced tips, please read the following “Method THREE” – when you start the express un-install of Norton Safety Minder program. Review or read some more detailed steps below to fully remove the unwanted Norton Safety Minder software on your computer.
Before you start uninstalling Norton Safety Minder, you need to…
- Log on to the machine where you installed Norton Safety Minder software as system administrator.
- Click the “Show hidden icons” menu in Windows Taskbar
- Click on the the shortcut file for your installed Norton Safety Minder on the menu.
- Launch the option “Disable Norton Safety Minder” on the menu.
- Then you input the required information in the following Norton Safety Minder window; click the OK button on it
- Info: Turn off Norton Safety Minder
- Detailed information: Your parent will need to give permission for Norton Safety Minder to be turned off. No activity will be monitored or supervised while Norton Safety Minder is turned off. Norton Safety Minder will be turned on automatically when the next user logs on or the computer is restarted.
- Close the below Attention box, telling “Norton Safety Minder has been turned off until the next person logs on, network service is restored or the computer is restarted.”




Note If you had entered the wrong credentials, “Error: Parent email or password is incorrect.”, you can temporarily disable your Internet connection or cut the network cable behind the PC case or from your notebook and more. For more details, please jump to the following Method THREE to uninstall Norton Safety Minder from your system.

NOTE If you had any other uninstall issue(s) related with Norton Safety Minder program, please tell us by visiting here, or you hereby use this uninstaller program to force uninstall Norton Safety Minder.
Method ONE: Run the express uninstaller for Norton Safety Minder
- Click the Start button in Taskbar and then the All Programs or Programs on an older Windows XP SP3 machine.
- Enter the following Norton Safety Minder directory on the programs list; scroll down and run the Uninstall Norton Safety Minder with a green download icon in it as admin.
- Click the Yes button on the following UAC – if you’re running a Windows 7/Vista machine. Read or review the details on it.
- Program name: Symantec Component
- Verified publisher: Symantec Corporation
- File origin: Hard drive on this computer
- Program location: “C:\Program Files\NortonInstaller\{78CA3BF0-9C3B-40e…}” “C:\Program Files\NortonInstaller\{78CA3BF0-9C3B-40e…/X/ADMIN”
- Then you will see the following required wizard by Norton Safety Minder: you again need to provide the right details for the listed items: Parent Email and Parent Password. Then you click the Continue button on it.
- Click the orange NEXT option for the “Removing product” wizard, saying “you have requested that a Norton product be uninstalled. After the product is removed, you need to restart your computer. To continue, click NEXT.”.
- Please wait seconds for Norton’s uninstaller to complete its uninstallation procedure of Norton Safety Minder, informing “Preparing to Uninstall” -> “Removing Norton files”.
- You then select the option “RESTART NOW” or “RESTART LATER” when you read the following info, “Norton Safety Minder Uninstalled. A restart is required in order to complete the uninstall.”. For those remained leftover data, it’d highly recommended you that you use the following Windows uninstall tool to clean them.







Method TWO: Use Windows’ Programs and Features or Add/Remove Programs
- Vist Start > Settings/Control Panel > Uninstall a program under Programs; Add or Remove Programs.
- Find the unwanted or unused Norton Safety Minder program from Uninstall or change a program or Currently Installed Programs list. Review or read some more info about it. Then you can directly launch Norton Safety Minder to remove it,or locate it and then select the Uninstall/Change option for it to automatically uninstall Norton Safety Minder.
- Product version: 2.3.0.27
- Help link: http://www[dot]symantec[dot]com\techsupp/
- Review or repeat the above steps in Method ONE to go on with the rest of uninstall wizards, then complete its standard uninstall of Norton Safety Minder.
- To fully uninstall Norton Safety Minder, you then need to uninstall the potentially unwanted Norton Online program remained on the program list – Similarly, you need also offer the required info to uninstall it. See the below screenshot.



Well, for some top or advanced Windows users, you can refer to the following method (Method THREE) to get the Norton Safety Minder uninstalled.
Method THREE
Option 1
- Find the below Uninstall Norton Safety Minder in its folder.
- Right-click on it; select the Properties
- Copy the following info (Note: WOTQ) saved in Target item, [C:\Program Files\NortonInstaller\{78CA3BF0-9C3B-40e1-B46D-38C877EF059A}\AddOns\NSM\2.3.0.27\InstStub.exe]; paste it in Windows Explorer, press the Enter key and follow the steps I’ve detailed to complete the uninstall of Norton Safety Minder.





Option 2 (more advanced & recommended)
- Temporarily cut or disable the currently active Internet connection: open Network and Sharing Center -> right click on your specific or running/working network type like Wi-Fi, choose the Disable option for it; or you can also directly remove the network cable behind your computer case or other types of PC.
- Click Yes on UAC if you’d see it.
- Please input random information on the following Norton Safety Minder like “Email, 123@123.com”, “Password, 123″, telling “To uninstall, you must type a Parent Email and Password.”; click Continue and follow or review the above methods to complete its uninstallation – you can do it!




To clean its unwanted leftover files and registry files remained on your Windows, you’d better use this smart Windows uninstaller to thoroughly uninstall Norton Safety Minder; please watch the below video for more tips.
Related Information
Review: Installation error

NOTE The above Norton Download Manager said “Error-Unable to Continue. An error report with no personally identifiable information is available to send to Symantec (recommended).” To fix it, you can click the Send button for more support.

NOTE Then the next window would tell you that “For an alternate way to install this product, click Open Browser (.)”. Follow it.

NOTE Select the one of listed sections like Norton 360, Internet Security & AntiVirus / Orders & Billing Issues / Norton products for Mac /more to get some more support.
Quick Resolution: Try another offline installer file from a secure download site like one below. Read or review more details about it.
- Type of file: Application (.exe)
- Size: 12.6 MB (13,261,472 bytes)
- Size on disk: 12.6 MB (13,262,848 bytes)
- File version: 2.3.0.27
- Copyright: Copyright (c) 1997-2012 Symantec Corporation
- Product date: 04/12/2012
- Digital Signatures: Yes
- SHA256: a2b0a6ff89d2509f09357ac7d18d4ef16c7bb0a4f9cf97ac5368f9dcf46fb8a1
- SHA1: 3eae33b34b9f135df9f6a1c8eb0cbf2cf16df630
- MD5: 5081bb6ae110af9594d0b5303760e4a6


Review: Application error

Quick Resolution: Save and restart your computer -> re-run Norton Safety Minder -> completely uninstall the current version of it; re-install it.
How to temporarily disable Norton Safety Minder?
Tip You can also cut the Internet connection temporarily.
- Open the “Show hidden icons” menu in Taskbar
- Locate Norton Safety Minder icon; click it
- Select the option “Disable Norton Safety Minder”
- Follow the below Norton Safety Minder window
- Click Yes on Norton Safety Minder, saying “The Norton Safety Minder is not sure about your account information. If you continue, a note will be sent to your parent letting them know you are disabling Norton Safety Minder. Do you want to continue?”





Wanna rid of Norton Safety Minder, please view or review the following video and download the Windows uninstaller to clean its leftover data effectively.
More related blog posts
How to uninstall Norton AntiVirus 2012/2013
How to Uninstall Norton Internet Security 2012/2013
How to Uninstall Norton 360 5.0/6.0/2013
Related KB From Around the Web
Norton Online Family – Norton Community
Re: Cannot Uninstall Safety Minder – Page 2 – Norton Community

